How to Reset an On-Demand Interview

Resetting an On-Demand interview stage is a simple way to extend deadlines, allow for response edits, or fix skipped steps so your candidates can successfully complete the stage.

Why reset an interview?

Resetting an On-Demand stage is a versatile tool. You might use it to:

• Extend a Submission Deadline: If a candidate’s link has expired, resetting the interview restarts their submission clock.
• Allow for Retakes: If a candidate has already submitted but has remaining retakes, you can re-open the stage so they can polish their responses. They can only re-record questions where they still have attempts left.
• Fix a Skipped Stage: If a candidate accidentally self-attested to an exemption and skipped a stage they actually needed to complete, a reset puts them back on track.

Understanding Submission Deadlines

The submission deadline is the window of time (e.g., 48 hours) a candidate has to finish their interview. Depending on your specific account configuration, this countdown usually begins either when the invitation is sent or when the candidate first clicks the link. You can see a Job Stage's Submission Deadline on the Candidate Experience tab of the Job stage. 

Note: If you’re unsure how your specific deadlines are configured, we recommend reaching out to your internal System Administrator for your account's specific settings.

Step-by-Step: Resetting the Interview

Follow these steps to re-open an On-Demand stage for a candidate:

1. Open the Candidate: Go to the Candidate Activity page for the candidate.
2. Find the Stage: Locate the stage section for the On-Demand interview (e.g., On-Demand - Web/Video).
3. Open the Action Menu: Click the Action Menu (three dots or “kebab”) for that stage.
4. Select Reset: Choose Reset Interview from the list.

5. Confirm: Select Yes, Reset Interview to finalize. 

What does this do? The stage will immediately re-open, the candidate's deadline will be refreshed, and their status will change to "Unsubmitted". HireVue will automatically send them a new email invitation so they can jump right back in. 

Good to know: Resetting the interview does not delete any responses. The candidate gets access to their interview again, but can only re-record questions where they haven’t used all their attempts. To have them redo a question, delete its response using the steps below.

If the candidate answered interview questions, and you would like them to re-attempt some or all of those questions, please continue with the following steps: 

6. Open the Action Menu again: (three dots or "kebab") and select See Responses. From this page, you will be able to see any answers the candidate gave. 

7. To delete a response, click the Question and select Delete Candidate Response at the bottom of the page. You may need to scroll down depending on your zoom settings. Repeat for any other questions you want the candidate to re-attempt.

Now, the candidate will be able to re-attempt the questions that do not have a response.

 

Resetting an Interview with an Assessment

If the interview includes an assessment, use Reset Assessment instead of the delete steps above.

1. From the Candidate Activity page, click the Action Menu (three dots or “kebab”) on the stage section and select See Responses.
2. On the Summary tab, click the three-dot menu next to the candidate details and select Reset Assessment.
3. In the warning dialog, click Yes, Reset Assessment.

Important:

• An assessment can only be reset on an unsubmitted interview. If it’s already submitted, reset the interview first (steps 1 to 5), then reset the assessment.
• Resetting an assessment deletes all assessment responses. You can’t delete only selected exercises, so the candidate has to complete the whole assessment again.

Troubleshooting: Why can’t I see the 'Reset' option?

If you’re following the steps above but don’t see the option to reset, here are a few common reasons why:

1. Do you have the necessary permissions? The ability to reset interviews is tied to your user role in Hirevue. If the "Reset Interview" option is missing from your action menu, you may need your System Admin to update your permissions settings.

2. Has the job been closed or archived? Interviews cannot be reset if the job itself is no longer active. Ensure the Job status is set to "Open" before attempting to reset individual candidates.

3. Is it a Live Interview instead of On-Demand? The "Reset" workflow described here is specifically for On-Demand (pre-recorded) interviews. For Live interviews, you won’t see a "Reset" button; instead, you would simply reschedule the start time within the interview details.

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Still stuck? If none of the above apply and you’re still unable to reset the interview, please reach out to your supervisor or contact our Support Team directly for a deeper look at your account configuration.