---
title: "No Image in your Practice Questions"
description: "If you are reviewing your practice question and you don’t see your image, please follow these steps below:"
canonical_url: "https://hv4-candidate-help-center.brainfish.ai/articles/a3cf904f-00cc-4a68-81e1-9ead8ebf4289"
md_url: "https://hv4-candidate-help-center.brainfish.ai/articles/a3cf904f-00cc-4a68-81e1-9ead8ebf4289.md"
---
# No Image in your Practice Questions

If you are reviewing your practice question and you don’t see your image, please follow these steps below:

* Make sure to close any other program that could be using your webcam like Skype, FaceTime, etc.

* Switch browsers. We support the latest versions of Google Chrome, Firefox, and Safari version 9 or higher. We recommend using Google Chrome.

Please Note: Internet Explorer is not a supported browser 

* Check your webcam settings to ensure your webcam is working correctly. Check your Windows webcam settings or Apple webcam settings.

* Restart your computer.

If the issue persists, we recommend using another device to complete the interview. See this guide for specific instructions: [How to use a mobile device to take the interview](https://hv4-candidate-help-center.brainfish.ai/en-us/articles/getting-started-with-your-on-demand-interview-mobile-device-ectT8PRPLJ)