---
title: "My mobile browser or app is frozen"
description: "My mobile browser or app is frozen"
canonical_url: "https://hv4-candidate-help-center.brainfish.ai/articles/my-mobile-browser-or-app-is-frozen-EtyWEep9fv"
md_url: "https://hv4-candidate-help-center.brainfish.ai/articles/my-mobile-browser-or-app-is-frozen-EtyWEep9fv.md"
---
# My mobile browser or app is frozen

**My mobile browser or app is frozen**

If you experience an issue with a frozen interview on a mobile device while using the HireVue for candidates app, or your mobile browser, try the following:

* Refresh your interview
* You can do this with the ‘refresh’ button in the browser window next to the URL bar, or by force-closing the mobile app, and re-opening.

<br />

* Delete and redownload the HireVue for Candidates app, or if you’re in the browser, try force closing the browser window and re-entering your interview from your invitation link.
* Restart your device
* Try switching to a more stable connection (from cellular data to WiFi or vice versa)
* If you are using a mobile browser, try downloading the HireVue for Candidates app. For more information on completing your interview through the app, click [here.](/articles/7c3e3c09-6336-4286-bc8f-60098a4bc81f)
* Try switching devices

If you are still unable to proceed with your interview, please reach out to our support team and let us know which of the above steps you’ve taken to resolve your issue and we’ll be happy to further assist!