---
title: "Troubleshooting Your Game Based Assessments"
description: "About Game-Based Assessments"
canonical_url: "https://hv4-candidate-help-center.brainfish.ai/articles/troubleshooting-your-game-based-assessments-6TCbIDA8VD"
md_url: "https://hv4-candidate-help-center.brainfish.ai/articles/troubleshooting-your-game-based-assessments-6TCbIDA8VD.md"
---
# Troubleshooting Your Game Based Assessments

### About Game-Based Assessments

During your OnDemand interview, you may be asked to complete game-based assessments designed to showcase your abilities and skills. For the assessment to run correctly, your device must meet certain requirements. 

### Known Display Issues

Some candidates experience display problems when completing these assessments, including:

-   Distorted characters
-   Blurry game elements
-   Poor rendering of game components

These issues most commonly affect candidates using Chrome or Edge browsers on Windows devices with limited resources, due to how these browsers handle resource allocation.

### Three Solutions for Optimal Performance

To ensure you can complete your game assessments successfully without display issues, choose one of these three recommended options:

### Option 1: Use the HireVue Mobile App \(Recommended\)

**For the best mobile experience**, download the free HireVue for Candidates app:

-   **iOS devices**: Available on the [App Store](https://itunes.apple.com/us/app/hirevue/id492573020?mt=8)
-   **Android devices**: Available on the [Google Play Store](https://play.google.com/store/apps/details?id=com.hirevue.candidate.generic&hl=en)

This is our top recommendation for completing assessments on mobile devices, as the app is specifically optimized for these games.

### Option 2: Use Firefox or Safari Browsers

If using a computer, complete your assessments using Firefox or Safari browsers. These browsers:

-   Rely more on software/browser-based resource allocation \(rather than hardware\)
-   Load and display games more reliably
-   Don't depend heavily on your computer's hardware specifications

### Option 3: Disable Hardware Acceleration in Chrome or Edge

If you prefer using Chrome or Edge, follow these steps to disable hardware acceleration:

1.  **Access browser system settings**:
    -   **Chrome**: Copy and paste chrome://settings/system into your address bar
    -   **Edge**: Copy and paste edge://settings/system  into your address bar
2.  **Turn off hardware acceleration**:
    -   Under system settings, find "Use hardware acceleration when available."
    -   Toggle this setting to the OFF position![](https://hv4-candidate-help-center.brainfish.ai/api/attachments.redirect?id=5d526159-bb98-4e0a-8c72-50690de21850)
3.  **Restart your browser**:
    -   Either refresh your page or completely exit and reopen your browser
    -   This step is necessary for the changes to take effect

After completing these steps, you should be able to proceed with the games without experiencing blurriness or distortion.

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