If you’ve received the error ‘Camera and Microphone Access Required’, this means your device is currently not allowing the browser to use your camera or microphone to complete the interview. To allow this access, follow the steps below:

**If you’ve received the error ‘Camera and Microphone Access Required’, this means your device is currently not allowing the browser to use your camera or microphone to complete the interview. To allow this access, follow the steps below:**

**_**\*Please Note:** These steps are specific to providing steps for Safari on an iOS device. If you are **not** using Safari on an iOS device for your interview, please see the following articles for [how to grant access to the camera and microphone in Chrome](/doc/2857f724-f6d2-4816-b608-8721141cc3ec), or our [guide for using the HireVue for Candidates app](/doc/7c3e3c09-6336-4286-bc8f-60098a4bc81f)._** 

**For the best experience when completing a HireVue interview using a mobile device, please download the HireVue for Candidates app. _For more information on using the HireVue for Candidates app click_ _[here.](/doc/7c3e3c09-6336-4286-bc8f-60098a4bc81f)_** 

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| Go to your device **Settings**\n![Settings.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/9d9c7ede-6eca-4ae1-be2f-baf4f780d7fb/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=3c05f8306bf121ebdd17b7a87ab30af461ebb72f3bd55da6658f37c988250e42&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Scroll down and tap ‘**Safari**’\n![Safari.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/e8c7f892-9b34-43ec-a9b5-89252b6f13b1/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=072ad2e54e94642e9046e57c30ddcb28f3e5657c8527b776fb746477b50e0184&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Locate ‘**Camera**’ and ‘**Microphone**’ under ‘Settings for Websites’\n![settings_for_websites.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/f702a74c-fc16-4b54-a568-68dbda7a22c6/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=44887e6b1e7f6c0b0dfb1cd317a751b256d38c250f0c009273e144f5830bb3a8&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Starting with ‘**Camera**’, check that the access is set to ‘**Ask**’\n![askcam.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/69e37e76-3dac-471f-9448-de8fdd09bb30/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=1bebf64886aa56fef68cfe238ffc2534d19dc9dc3f78d7307d169afcafb0a0f0&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| ‘Ask’ will give you a prompt in the browser that will ask permission to use the camera Be sure to choose ‘**Allow**’\n![allowaccess.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/741ecfbf-c86f-4a36-af7f-621cc99c232a/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=bbb43e557f4914f0904523338fc94e6be11081dcc01215acb1364d041e89ba84&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Now, return to repeat these steps for **Microphone**\n![askmic.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/67e24479-cca7-4266-ba57-2c05d32bddff/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=27b51cf09ebff7a96ed254b301e78d890373c73c02b5bfe04afc3dbecebef8ed&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Return to 'Safari' settings and under 'Settings for websites, make sure that 'Request Desktop Website' is turned OFF\n![setting.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/a6690f09-bf4d-47db-abbf-6be4727a02b8/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=abc62dcc76fb38ec7fc50f77cbaa5ac4d141d68ca2429f91ef4d9451d777ef2c&X-Amz-SignedHeaders=host&response-content-disposition=attachment)![request.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/d74b5f6f-ad5b-4da8-b0ea-7e4bcc566a99/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=dab0710b512625bc9dacc0ee33d7ffefededb42a8abc75510c648bc8cae9081a&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |
| Return to your browser and tap ‘**Try Again**’ to proceed to your interview!\n![tryagain.PNG](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/c536417f-8f02-4986-9bfd-585f4b5531d2/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL34QDWAAQP%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T213247Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHsaCXVzLWVhc3QtMiJIMEYCIQCssVDl9ZddJ9yRSDbpXr6pEZtRr5tpmXGZIeihHIWMfQIhAM6SQfQ5AXmTzgyOhzJrmxUAcAYJw0sLJ2sgNHTdWlbxKtwFCEQQAhoMMzA4MTI1OTc1Mjg3Igw2WfQS669jNobgyCwquQU9WljHip7DfWeX5y2CC%2BVmBgA0u%2FMYx77Um5FyLA3SYSGJ65tueGaC3ddv1mZz6XvTSPapHb6HngYTJp%2FLMmYbXROLKtuQ8%2B9HAxuNjrCd4SuRfb3%2FPPdCGWAZyo2OXf9WBVq0e4DzoRq1QqXL6w0LjhphMITOoeibsWUIL8Z7%2BhDcY1DlWsVMFV1yTM89rufharhfIDDsQ8fpxpCn%2Fe1iLFIHjfliCEUPI9r7wLKwr6Mf0rihss2L49%2F7ekUpMGWN1jXdbCQhE9Vg4eqkA7q6%2FjxOTKJJFcMP3uF78BdR87sh9w47wREPBumHcsUYOWGwc7GpGcy%2F10YqU%2FxPuo5wpn5Dh7IrIIJAkkALj%2BGjcTHa7wLp1%2F7Q3%2FE2%2B1zUFbNd1EmsTT4G%2BK%2BLdhX65OQDuLPRer9uR4LXgLaaxyElcHIPgucAjPagqwy3e7eL2bfjPRm%2BbrTEXGUxoaS8oYAVG%2FOTiMQcW8kmGgAoo5tCLcziD08TornHsXG8Qb04K5bk7QidEVgnEZGJ%2FHOG0fmQIWUmbv9yWFwpopoOMgI1n9HuKprmd3Ty11ULazQPVJ1BKVsUcexvNq1Cf%2FcU%2FGlV9EVeLD4wfgcXYx3qkBzZ2DPiSqYf30EI%2BThd0BJ4g0bwcebTa29IH5VdBN7SQFEnT%2Fit%2BYghQzAVNyNAfN6DOkRnaqGCZ4YBPIVWiYnLe%2FMJ%2FtnERGcECVwme90QSTb5nnWiPOyPwfgjoR75r70PTM1mnG%2FY1M%2F7dmkBuPjWNXpPYY94Oo8JDGg3jyRuOoqcm%2FcJ1hAnOEt4%2BDM%2BlV0m0yTS0vw1ScWtrv%2FuO%2BKTEJcKuxtcWqmSJgAs%2BFrkOcPgvlvSQ55qK1u0Xjk3swCCYkX%2BOojVdxLUpWNppBV7A82uQKMN%2BTzZ1NF9733GXQfLBP6av%2FnfkVZ9MOaZ2c8GOo8BB0oHiBueEe62nk4S4wtcBCHQUfKogwbjG11uKCaM8XPb%2FUNJCGeD8wOj2sdFXPcW5%2Fy4flH2cEX09uSQ5svpMZ8qc%2B3RhnicjhWa%2F%2B9LT8FdrZ81rPONfw3Gw9Wm9XfEG8y7jMGfgkGH8TCJ4W5xk3jQOlGDxnZ0kpGlDt9%2FJQ32zantrGyqM6VZOfG576w%3D&X-Amz-Signature=2425732dea7763bddd8068a71fb4f050b9f0fa5c917164230a8ebcb2d1b0de2f&X-Amz-SignedHeaders=host&response-content-disposition=attachment) |

If the above steps are unsuccessful, you can also try changing your settings to ‘Allow’. If you are still unable to proceed, you can try downloading our mobile app from the App Store by clicking [here](https://itunes.apple.com/us/app/hirevue/id492573020?mt=8).  

**_For more information on using the HireVue for Candidates app click_ _[here.](/doc/7c3e3c09-6336-4286-bc8f-60098a4bc81f)_** 

For further assistance, get in touch with our 24/7 support team.

Allow camera and microphone access in Safari on an Apple (iOS) device

Practice the Interview on your Mobile Device

Allow camera and microphone access in Chrome on an Android Device

Completing Your Game-Based Assessment (Mobile)

Issues with Allowing Access to Camera and Microphone on a Mobile Device

Interview Upload Issues

My mobile browser or app is frozen

Getting Started with Your On Demand Interview (Mobile Device)

App Download Issues

MOBILE INTERVIEW

Mobile Interview

The "interview is not ready" Error

Getting Started with Your Live Interview

Troubleshooting Your Game Based Assessments

Contact the Company You Applied to

Interviewer missing

Finding Your Interview Invitation

Scheduling Your Interview

What's Next in the Application Process?

You Can't See the Interviewer or the Interviewer Can't See You

Restart Your Interview

ADA Compliance & Steps

What is HireVue?

Live Interview Audio Troubleshooting

What's My Application Status

Log In to Your Interview

Why HireVue?

When is My Interview Due?

What is a Live Interview?

Disconnected During the Interview

Reusing Your Interview FAQ

Browser Language Settings

Interview Language

Internet Connection Issues

Voice Sounds Distorted

Can I view the interview questions before/after the interview?

How Does HireVue Protect My Data?

What is an On Demand Interview?

Check if your Interview is Completed

Getting Started with Your On Demand Interview (Computer)

No Image in your Practice Questions

No Sound in your Practice Questions

Candidate Insight Report FAQ

No Device to Take Your Interview

Find Your Interview Code

When Will I Hear Back From the Company I Applied To?

Disconnected During a Live Interview

Hearing an Echo During a Live Interview

INTERVIEW PROCESS

Interview Process

Nervous about being on camera?

Taking a HireVue- Tips for students (US Version)

Taking a HireVue- Tips for students (UK Version)

Practice your interview: FAQ

What Should I Wear?

Tips for a Successful Live Interview

How Does HireVue Minimize Bias?

Tips for a Successful On Demand Interview

How Does HireVue Promote Fairness?

Devices You Can Use to Take Your Interview

How HireVue is helping combat COVID-19?

Preparing for your Interview

Comprehensively Sanctioned Countries

HELPFUL TIPS

Helpful Tips

Guide

Candidate Help Center

Allow camera and microphone access in Safari on an Apple (iOS) device

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Allow camera and microphone access in Safari on an Apple (iOS) device

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