**My mobile browser or app is frozen** 

If you experience an issue with a frozen interview on a mobile device while using the HireVue for candidates app, or your mobile browser, try the following: 

-   Refresh your interview

-   You can do this with the ‘refresh’ button in the browser window next to the URL bar, or by force-closing the mobile app, and re-opening. 

\*Please Note: If this step does not recover your interview, you _may_ lose progress in your interview for questions that have not been uploaded. Questions up to this point should have been uploaded, however, you may have to re-record some responses. If your response submits prematurely due to a frozen browser, please see [this](/doc/276c0b97-040b-4bf5-90a4-770d2ce20f71) article. 

-   Delete and redownload the HireVue for Candidates app, or if you’re in the browser, try force closing the browser window and re-entering your interview from your invitation link. 
-   Restart your device
-   Try switching to a more stable connection \(from cellular data to WiFi or vice versa\)
-   If you are using a mobile browser, try downloading the HireVue for Candidates app. For more information on completing your interview through the app, click [here.](/doc/7c3e3c09-6336-4286-bc8f-60098a4bc81f)
-   Try switching devices

If you are still unable to proceed with your interview, please reach out to our 24/7 support team and let us know which of the above steps you’ve taken to resolve your issue and we’ll be happy to further assist!

My mobile browser or app is frozen

Practice the Interview on your Mobile Device

Allow camera and microphone access in Chrome on an Android Device

Allow camera and microphone access in Safari on an Apple (iOS) device

Completing Your Game-Based Assessment (Mobile)

Issues with Allowing Access to Camera and Microphone on a Mobile Device

Interview Upload Issues

Getting Started with Your On Demand Interview (Mobile Device)

App Download Issues

MOBILE INTERVIEW

Mobile Interview

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Tips for a Successful On Demand Interview

How Does HireVue Promote Fairness?

Devices You Can Use to Take Your Interview

How HireVue is helping combat COVID-19?

Preparing for your Interview

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HELPFUL TIPS

Helpful Tips

Guide

Candidate Help Center

My mobile browser or app is frozen

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