If you’re taking your interview on an Android or Apple smartphone or tablet, check that you downloaded the app called HireVue for Candidates.

## If you’re taking your interview on an Android or Apple smartphone or tablet, check that you downloaded the app called HireVue for Candidates.

### Troubleshooting common issues

## App store login or payment info is required

-   **For Apple devices:If you do not know your login information for the App store, go to Apple's website to reset your login information: [https://iforgot.apple.com/](https://iforgot.apple.com/)**
-   **For Android devices: If you do not know your login information for the Google Play store, go to the Google Accounts recovery website: [https://www.google.com/accounts/recovery/](https://www.google.com/accounts/recovery/)**
-   **The HireVue for Candidates app is free. Your mobile device’s app store may require you to fill out payment information to complete your profile before you can download apps. The payment requirement is for your device’s app store, it is not a message coming from HireVue**

## Not enough storage on your device

## If you do not have enough storage on your device, find some extra apps you can temporarily delete. After you remove the extra apps, you can download the HireVue for Candidates app.

## Once you have completed your interview, you can download the extra apps again. If you do not feel comfortable with this option, you will need to take the interview on a different device.

## Unsupported device

-   **Your device needs to have a front-facing camera.**
-   **For Apple devices: We support version 10 or higher.**
-   **For Android devices: We support version 5.0 or higher.**
-   **If your device’s operating system is older than the above versions, you will likely encounter issues downloading the app.**
-   **If your phone does not meet the above requirements, we recommend taking your interview on a different device.**

App Download Issues

Practice the Interview on your Mobile Device

Allow camera and microphone access in Chrome on an Android Device

Allow camera and microphone access in Safari on an Apple (iOS) device

Completing Your Game-Based Assessment (Mobile)

Issues with Allowing Access to Camera and Microphone on a Mobile Device

Interview Upload Issues

My mobile browser or app is frozen

Getting Started with Your On Demand Interview (Mobile Device)

MOBILE INTERVIEW

Mobile Interview

The "interview is not ready" Error

Getting Started with Your Live Interview

Troubleshooting Your Game Based Assessments

Contact the Company You Applied to

Interviewer missing

Finding Your Interview Invitation

Scheduling Your Interview

What's Next in the Application Process?

You Can't See the Interviewer or the Interviewer Can't See You

Restart Your Interview

ADA Compliance & Steps

What is HireVue?

Live Interview Audio Troubleshooting

What's My Application Status

Log In to Your Interview

Why HireVue?

When is My Interview Due?

What is a Live Interview?

Disconnected During the Interview

Reusing Your Interview FAQ

Browser Language Settings

Interview Language

Internet Connection Issues

Voice Sounds Distorted

Can I view the interview questions before/after the interview?

How Does HireVue Protect My Data?

What is an On Demand Interview?

Check if your Interview is Completed

Getting Started with Your On Demand Interview (Computer)

No Image in your Practice Questions

No Sound in your Practice Questions

Candidate Insight Report FAQ

No Device to Take Your Interview

Find Your Interview Code

When Will I Hear Back From the Company I Applied To?

Disconnected During a Live Interview

Hearing an Echo During a Live Interview

INTERVIEW PROCESS

Interview Process

Nervous about being on camera?

Taking a HireVue- Tips for students (US Version)

Taking a HireVue- Tips for students (UK Version)

Practice your interview: FAQ

What Should I Wear?

Tips for a Successful Live Interview

How Does HireVue Minimize Bias?

Tips for a Successful On Demand Interview

How Does HireVue Promote Fairness?

Devices You Can Use to Take Your Interview

How HireVue is helping combat COVID-19?

Preparing for your Interview

Comprehensively Sanctioned Countries

HELPFUL TIPS

Helpful Tips

Guide

Candidate Help Center

App Download Issues

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App Download Issues

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