### Troubleshooting Interview Upload Issues

If your HireVue interview responses are stuck during upload due to connection interruptions, follow these troubleshooting steps based on the device you're using.

#### Browser-Based Interview \(Computer\)

Try these solutions in order:

1.  **Refresh the interview page**
    -   This often resolves temporary connection issues
2.  **Restart your modem/router**
    -   Unplug your modem and router for 30 seconds
    -   Plug them back in and wait for full reconnection
    -   Return to your interview
3.  **Connect to a different network**
    -   Switch to a more stable connection if available
    -   Try a mobile hotspot if other networks aren't accessible

#### Browser-Based Interview \(Mobile Device\)

If you're using a mobile browser for your interview:

1.  **Refresh the interview page**
    -   Tap the refresh icon in your browser
2.  **Switch connection types**
    -   If on WiFi, try switching to cellular data
    -   If on cellular data, try connecting to a WiFi network
3.  **Restart your device**
    -   Power off your device completely
    -   Turn it back on and reopen your interview

### HireVue Mobile App Upload Issues

If your upload is stuck in the HireVue for Candidates app:

1.  **Force close the app** \(don't worry, your interview data remains on your device\)
    -   **On iPhone/iPad:**
        -   Double-press the Home button \(or swipe up from bottom on newer models\)
        -   Find the HireVue app in the app switcher
        -   Swipe up on the app to close it
    -   **On Android:**
        -   Go to Settings → Applications → Manage Applications
        -   Find and select the HireVue app
        -   Tap "Force Stop"
2.  **Reopen the app**
    -   The upload should automatically resume
3.  **Additional solutions if the problem persists:**
    -   Switch connection types \(from WiFi to cellular or vice versa\)
    -   Close all other apps running in the background
    -   Restart your device completely, then reopen the app

## Important Warning

> **CAUTION: Do NOT uninstall the HireVue app while uploads are pending.** Uninstalling may cause you to lose your recorded responses, requiring you to re-record missing questions.

Once your upload completes successfully, your interview will be marked as complete and the recruiter will be automatically notified.

Interview Upload Issues

Practice the Interview on your Mobile Device

Allow camera and microphone access in Chrome on an Android Device

Allow camera and microphone access in Safari on an Apple (iOS) device

Completing Your Game-Based Assessment (Mobile)

Issues with Allowing Access to Camera and Microphone on a Mobile Device

My mobile browser or app is frozen

Getting Started with Your On Demand Interview (Mobile Device)

App Download Issues

MOBILE INTERVIEW

Mobile Interview

The "interview is not ready" Error

Getting Started with Your Live Interview

Troubleshooting Your Game Based Assessments

Contact the Company You Applied to

Interviewer missing

Finding Your Interview Invitation

Scheduling Your Interview

What's Next in the Application Process?

You Can't See the Interviewer or the Interviewer Can't See You

Restart Your Interview

ADA Compliance & Steps

What is HireVue?

Live Interview Audio Troubleshooting

What's My Application Status

Log In to Your Interview

Why HireVue?

When is My Interview Due?

What is a Live Interview?

Disconnected During the Interview

Reusing Your Interview FAQ

Browser Language Settings

Interview Language

Internet Connection Issues

Voice Sounds Distorted

Can I view the interview questions before/after the interview?

How Does HireVue Protect My Data?

What is an On Demand Interview?

Check if your Interview is Completed

Getting Started with Your On Demand Interview (Computer)

No Image in your Practice Questions

No Sound in your Practice Questions

Candidate Insight Report FAQ

No Device to Take Your Interview

Find Your Interview Code

When Will I Hear Back From the Company I Applied To?

Disconnected During a Live Interview

Hearing an Echo During a Live Interview

INTERVIEW PROCESS

Interview Process

Nervous about being on camera?

Taking a HireVue- Tips for students (US Version)

Taking a HireVue- Tips for students (UK Version)

Practice your interview: FAQ

What Should I Wear?

Tips for a Successful Live Interview

How Does HireVue Minimize Bias?

Tips for a Successful On Demand Interview

How Does HireVue Promote Fairness?

Devices You Can Use to Take Your Interview

How HireVue is helping combat COVID-19?

Preparing for your Interview

Comprehensively Sanctioned Countries

HELPFUL TIPS

Helpful Tips

Guide

Candidate Help Center

Interview Upload Issues

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Interview Upload Issues

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