### About Game-Based Assessments

During your OnDemand interview, you may be asked to complete game-based assessments designed to showcase your abilities and skills. For the assessment to run correctly, your device must meet certain requirements. 

### Known Display Issues

Some candidates experience display problems when completing these assessments, including:

-   Distorted characters
-   Blurry game elements
-   Poor rendering of game components

These issues most commonly affect candidates using Chrome or Edge browsers on Windows devices with limited resources, due to how these browsers handle resource allocation.

### Three Solutions for Optimal Performance

To ensure you can complete your game assessments successfully without display issues, choose one of these three recommended options:

### Option 1: Use the HireVue Mobile App \(Recommended\)

**For the best mobile experience**, download the free HireVue for Candidates app:

-   **iOS devices**: Available on the [App Store](https://itunes.apple.com/us/app/hirevue/id492573020?mt=8)
-   **Android devices**: Available on the [Google Play Store](https://play.google.com/store/apps/details?id=com.hirevue.candidate.generic&hl=en)

This is our top recommendation for completing assessments on mobile devices, as the app is specifically optimized for these games.

### Option 2: Use Firefox or Safari Browsers

If using a computer, complete your assessments using Firefox or Safari browsers. These browsers:

-   Rely more on software/browser-based resource allocation \(rather than hardware\)
-   Load and display games more reliably
-   Don't depend heavily on your computer's hardware specifications

### Option 3: Disable Hardware Acceleration in Chrome or Edge

If you prefer using Chrome or Edge, follow these steps to disable hardware acceleration:

1.  **Access browser system settings**:
    -   **Chrome**: Copy and paste chrome://settings/system into your address bar
    -   **Edge**: Copy and paste edge://settings/system  into your address bar
2.  **Turn off hardware acceleration**:
    -   Under system settings, find "Use hardware acceleration when available."
    -   Toggle this setting to the OFF position![](https://brainfish-storage-prod.s3-accelerate.amazonaws.com/uploads/d9148c2c-b5b5-4939-b6f3-40e33937eff5/5d526159-bb98-4e0a-8c72-50690de21850/imported?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIAUPPN5IL3QQDAM27Y%2F20260502%2Fus-east-2%2Fs3%2Faws4_request&X-Amz-Date=20260502T211903Z&X-Amz-Expires=3000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEHgaCXVzLWVhc3QtMiJGMEQCICrhfdmJADqkQu6%2B2X3qsjm299rrydg92htyPY8T36hjAiBS%2BfKsNwgDfMwn201TC6Awdb43GKFmh5MxpxyCzlyDpCrcBQhBEAIaDDMwODEyNTk3NTI4NyIMhSgcmKQhRUQojfLkKrkF%2FysiEHxFuET6lJJp8wveeoBr8nN%2FFZzzapGJNrA%2BnlR82Rtx3yHpCMoHVIQQpWUJ5vkNdD6HUh4eDOeQffDLkgBrabz7di2puaP9OARsEpb5WhSKfC2KPOLF3bBcp8U%2FxB%2FtBkzDRb0oOQCop67Sg8PukjF7cXcl0yVRZUydp6CwXx7Je9Ik2fLv3k7wGIuw8NbC8gr1tTGLeiZpzCga0Zn8oK2YGxuYqb7mspfDr0Vdna%2FmK%2BdgXgOyuyFzx21IBwk%2Butw7suG4RNF58Azx6U6v05KE7Grktfbp8M327RMOILYr9fGrQBXvsFkHkjnKDiKleAOn2t5s1u6bsMG4e%2F3bpllCCrwH%2BkurPJUqXzu7TJ3HTB%2BEcVllBvA9zLzjR4pzvOxH8hjy8gKqAkp0jFZpUXBfohVh5zw%2B5UXv7Gwaq84qxszfK5MYzOtMO7x3tVE2rxS8MpSHlv1bM1tj%2FBOwqZ%2FuVo22%2BRjBiuGz3lYM%2FhvFUiNgK5x01PbD5Mpd0gfL7NixOzIkVrpvQco429ITER2GILa5dqKKosXlPdOloVnClSHzyOMjMhlKurmAh1VWTZC9h%2FwDzj%2B2NtnP8%2BVX8ERM8%2Bc33KLJx33%2BxrkaGxq8z33%2B7P7VWZTkR8PYhhVjOHiaRTJA9aqdeJHvnODcmnqNb19TPFpzkv768936keZFGxUUOfvEN0zvJi4dbiSIc2jaxzO5zTAxZgupm%2BW030T%2FypjQCQL8iTuqrNWn6ENEedU2Y0MWHD%2Fi0Mi%2B%2FqXyIlMHKfQSE6u2I3%2FvoEmTtt2VeD52ZpzxwgJAbwcyPzsS9FgHSCayEkLe3CZVHZVMyEZV%2F5f6qkfvQwm7GjreBBjOnWdoCVKoN4Qjnua888SG7Blhzu3nhHFyaMlMs0TzAGLsPaEZxCOjYzK3CnHmA3D6wc8c4TCuxtjPBjqRAUK0vuy8qPhXiug%2BoILxsr%2F5JKfA%2FEy%2FvF9fRG5vq6Eyh8DvvBf%2FZy4UuhHNj%2FH91LZHy6NzMs7IaDtaVaoN%2FsEvL6y9d0dQ8EC3Gefobcb1eKx7gEiEHvpcyZGMM082ggNNkJTpIwFwI2jRZFzKglxKccymK7NrH%2BtISe7V6RTsJdopQYdv6%2FUKWWPJjp1y%2F1M%3D&X-Amz-Signature=c8881bd327a0431738920c68f45ae94130145b96e192209982da08e37a0c3bea&X-Amz-SignedHeaders=host&response-content-disposition=attachment)
3.  **Restart your browser**:
    -   Either refresh your page or completely exit and reopen your browser
    -   This step is necessary for the changes to take effect

After completing these steps, you should be able to proceed with the games without experiencing blurriness or distortion.

\

Troubleshooting Your Game Based Assessments

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Live Interview Audio Troubleshooting

Scheduling Your Interview

Interviewer missing

Contact the Company You Applied to

Getting Started with Your Live Interview

The "interview is not ready" Error

How Does HireVue Protect My Data?

What is an On Demand Interview?

Check if your Interview is Completed

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What is HireVue?

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What is a Live Interview?

Disconnected During the Interview

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Browser Language Settings

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INTERVIEW PROCESS

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Devices You Can Use to Take Your Interview

How HireVue is helping combat COVID-19?

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HELPFUL TIPS

Helpful Tips

Allow camera and microphone access in Chrome on an Android Device

My mobile browser or app is frozen

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Getting Started with Your On Demand Interview (Mobile Device)

Issues with Allowing Access to Camera and Microphone on a Mobile Device

Practice the Interview on your Mobile Device

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Completing Your Game-Based Assessment (Mobile)

Allow camera and microphone access in Safari on an Apple (iOS) device

MOBILE INTERVIEW

Mobile Interview

Guide

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Troubleshooting Your Game Based Assessments

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Troubleshooting Your Game Based Assessments

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